Important Information (None)
Please note that when booking 5 rooms and more, different policies and additional supplements may apply.
Please note that some offers needs guests to show proof of identification (passport or residency ID) of their country of origin
Please note guests must provide documentation at check-in showing the age of any children included in the reservation.
All-inclusive beverages are selected beverages, extra charge will be applied.
All-inclusive beverages are soft drinks and if guest need to enjoy hard drinks, extra charge will be applied.
Please note that guests staying more than 5 nights can enjoy our Ala carte restaurants only once per stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Hotel Information & Facilities Guide - I (None)
Ultra All Inclusive Privileges & Bracelet:
-With this bracelet, which you have received upon check-in, you can enjoy the following services free of charge.
Please go through the below details of the Ultra All Inclusive to enjoy all the available facilities you are entitled to.
Please do not pay cash in our F&B outlets, but upon checkout at the reception.
Main Restaurant Aloha Buffet:
Breakfast: 07:00 - 10:00
Lunch: 12:30- 14:30
Tea Break: 15:00-17:00(variety of teas, coffee, cookies).
Dinner: 18:30-21:30
Midnight Snacks: 01:00- 05:00
Drinks: wine, beer, soft drinks, and water - on tap.
Welcome Bar Open 24/7:
Imported alcoholic drinks: 11:00 – 00:00
Wide range of beverages: premium local alcohol, 2 types of beer (Stella & Desperados), soft
drinks, water, fresh juices, hot drinks, and cocktails
Beach Bar Seaside Bar:
Summer hours: 10:00 – 18:00
Late Breakfast: 10:00 – 11:00
Ice cream: 15:00 – 17:00
Monin cart: 15:00 – 17:00
Drinks: wine, beer, soft drinks, water – on tap
Palma Pool Bar Poolside Bar:
Operating hours: 10:00 – 00:00.
Imported alcoholic drinks: 19:00 – 00:00
Wide range of beverages: imported and premium local alcohol, 2 types of beer (Stella &
Desperados), wine, soft drinks, water, fresh juices, hot drinks, cocktails.
Ice cream: 15:00 – 17:00
Shisha: 17:00 – 00:00.
À La Carte Restaurants:
Dear Guests, we kindly ask you to wear T-shirts & Dresses during dinner.
Please note that the guests in swimming suits will not be accepted.
Mare Rosso Sea Food Restaurant:
Open daily, reservation is required one day ahead.
Dinner: no booking limits, 18:30 – 21:30
Drinks: premium local alcoholic beverages, wine by the glass, beer (Stella, Desperados), canned
soft drinks, bottled water, and fresh juices.
Operating hours: 10:00 – 21:30
Snacks / Pasta / Pizza: 12:30 – 15:00
Bakery: 16:00 – 17:00
Milos Greek Restaurant Adults only:
Open daily for dinner. Reservation is required one day ahead.
Dinner: no booking limits (for Ultra AI guests) From 18:30 – 21:30.
Drinks: premium local alcoholic beverages, wine by the glass, premium beer, canned soft drinks,
bottled water, and fresh juices.
Bella Vista Italian Restaurant Amphoras Beach:
Open daily, reservation is required one day ahead.
Dinner: no booking limits, 18:30 – 21:30
Drinks: premium local alcoholic beverages, wine by the glass, beer (Stella, Desperados), canned
soft drinks, bottled water, and fresh juices.
Red Dragon Asian Restaurant Amphoras Beach:
Open daily, reservation is required one day ahead.
Dinner: no booking limits, 18:30 – 21:30
Drinks premium local alcoholic beverages, wine by the glass, beer (Stella, Desperados), canned
soft drinks, bottled water, and fresh juices.
Cedar House Lebanese Restaurant Amphoras Beach:
Open daily, reservation is required one day ahead.
Dinner: no booking limits, 18:30 – 21:30
Drinks premium local alcoholic beverages, wine by the glass, beer (Stella, Desperados), canned
soft drinks, bottled water, and fresh juices.
Hotel Information & Facilities Guide - II (None)
Dress Code:
We kindly request from you not to wear beach clothes flip flops or sleeveless shirts in the Lobby
and Restaurants.
The long trousers and tailored shorts are required for dinner.
Topless: It is not allowed to sunbath topless.
Laundry Service:
10 free pieces per stay for washing and ironing (7 nights). Dry cleaning not included.
Free Use of Sports Facilities:
Padel, Modern gym, Spinning class (according to schedule) and Cross Fit.
Minibar:
2 canned juices, 2 bottles of water, 2 wafers – replenished daily.
Fruit basket and cookies upon arrival.
In-room Tea/ Coffee Set:
1 large bottle of water – replenished daily.
Free luggage wrapping:
Enjoy the free luggage wrapping free of charge upon departure.
Guest Service Center:
For any maintenance order, room service order or special request in your room, please use the
hotel application or contact the guest service center # 6301 or 0
Entertainment & Animation:
Please check all entertainment and animation programs on the information board. Playing
international music is the policy of the hotel.
Sunbeds booking:
Kindly note that sunbeds with towels / other belongings without attended guests till 10:00, will be removed by the recreation team.
Red flag / DND:
To enjoy your day without the interruption of salesmen (from 10:00 till 12:00 and from 14:00 till
16:00) you are kindly requested to put a red flag or DND sign on your umbrella. DND or red flags
are available at the towel center.
Breakfast & Lunch Box:
Please order one day in advance at the reception.
Doctor:
Doctor is 24/7 available. Clinic services are against charges.
WIFI:
Free WIFI is covering the entire hotel area.
Aqua Park:
Aquapark is available in the main pool of our sister hotel Amphoras beach, please ensure you follow the safety instructions.
Hotel will not be liable for any accidents.
Check-out time:
Check-out time is at 12:00 noon. Please contact the reception #0 when you wish to get your
luggage down one day before check-out. You are kindly requested to bring your room key to the
reception and pay your account if you have any extras to pay. If you would like to enjoy late check-out, please contact the reception one day in advance to check the availability. Late check-out is at an extra charge.
Speakers:
No speakers are allowed to be used at pool or beach area.
Spa / Hairdresser / Water activities / Shops / Limousine
These services are managed by third parties. In case of any problems faced, you are kindly
requested to address them to our guest service center.
Shuttle bus to Naama Bay:
The hotel offers a free evening shuttle to Naama Bay (Advance booking required at reception)
In case of emergency, please follow the fire exit map behind your room door.
Please be advised that it is not recommended to bring food, drinks and water from outside the Hotel for safety
reasons. Please be informed that in case you will have visitors from outside, an extra charge will be added to your
bill.
Please contact the reception for more information.
Have a nice stay